Refund policy

Refund & Return Policy

Last updated: June 13, 2026

We stand behind the quality of our products and aim to make returns as hassle-free as possible. This policy explains our guarantee, what's eligible, and how to return an item. For delivery issues such as lost, delayed, or damaged packages, please see our Shipping Policy. For subscription cancellations and the JCKED 100-Day Shred Program's terms, see our Purchase Options & Cancellation Policy.

We use Loop Returns for a seamless process. To start a return or exchange, visit our Returns Portal or contact info@jcked.com.

Supplements: 365-Day Satisfaction Guarantee

If you're not satisfied with a JCKED supplement, we offer a 365-Day Satisfaction Guarantee: return your bottles to us and we'll issue a full refund of the product price. You are responsible for return shipping and handling fees. The guarantee applies to opened or unopened supplements — you're welcome to try the product — provided:

  • It was purchased directly through www.jcked.com.
  • It is not a final-sale item. (Final sale applies only to clearly marked clearance and limited-edition products — not to standard subscription promotional bundles such as Buy 2, Get 1 Free, which remain covered by this guarantee.)
  • It is not a digital product. Digital products and programs are non-refundable unless a refund is expressly stated on the product's sales page (for example, the JCKED 100-Day Shred Program's own satisfaction guarantee, described in our Purchase Options & Cancellation Policy).
  • It is not a limited-edition item. Limited editions cannot be refunded or exchanged.

How to start your return. You can start a return yourself through the Loop Returns Portal within 30 days of delivery. After 30 days — and up to the full 365-day guarantee window — please contact support at info@jcked.com to start your return.

International Returns (Outside the US)

For customers outside the US, we are generally unable to issue monetary refunds to the original payment method. International return requests will be offered store credit equal to the purchase value or an exchange, except where your local consumer-protection law requires otherwise or where the product is faulty. For faulty products, photo proof must be provided; we reserve the right to deny a refund if supporting evidence is not provided.

Damaged, Defective, or Lost Orders

If your order arrives damaged, leaking, or never arrives, this is handled under our Shipping Policy (Lost, Stolen, or Damaged Orders). In short: report the issue within 7 days of delivery with photos to info@jcked.com, and we'll send a replacement or process a refund — fastest if you added Shipping Protection at checkout.

How to Ship Your Return

Return all items to the address below, and include your order number inside the parcel so we can process it faster:

JCKED Returns c/o CJC USA LLC 300 E Godfrey Avenue Philadelphia, PA 19120 Phone: (215) 820-1283

Once we receive and verify your returned bottles, approved US reimbursements are issued for the full product price to your original payment method. (You cover return shipping and handling.) Refunds are typically processed within 5–10 business days of approval; depending on your bank, it may take an additional billing cycle for the credit to appear on your statement. For returns initiated long after purchase, if your payment provider no longer permits a refund to the original card, we will issue your refund as store credit or by another available method.

Contact Us

Questions about a return or refund?

JCKED Email: info@jcked.com Support phone: +1 (347) 835-4535 Returns address: CJC USA LLC, 300 E Godfrey Avenue, Philadelphia, PA 19120 — (215) 820-1283